Returns and Delivery Policy - Premier Licensing

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"Premier Licensing is the only licensing company we use. They are always there for us when we need them. They have provided us with really good service and we recommend them."

Krystals Express

Returns and Delivery Policy

To contact customer service and returns:

Address:	Customer Service Manager Premier Licensing Consultants Ltd 4 Markville Gardens Caterham Surrey CR3 6RJ United Kingdom
E-mail:	This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Phone:	01883 380190

Return refund and cancellation policy

We will make every effort to ensure that you receive your goods in perfect condition. However, if they are damaged in any way, please call Customer services on 01883 380190 within 3 working days of receipt of your order. We will either replace the goods or arrange a refund as appropriate. You will of course need to obtain a proof of posting certificate from your Post Office for us to be able to refund your postage costs.

The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. So If you change your mind about your purchase, please return the unused goods to us with the original invoice within 7 days, and we will offer you an exchange or a credit note. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed

Delivery policy
We will make every effort to post all orders placed before 12:00 (Monday-Friday) within 48 hours of receiving the order, subject to stock availability. Orders placed after 12:00 or at weekends will be processed the first working day following. Goods should normally be received within 5 working days and we will notify the customer of any expected delays by e mail or telephone. Any orders dispatched overseas should normally be received within 10 working days. We may use a secure courier service for delivery of goods to UK mainland addresses. Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery. Please notify us as soon as possible either by telephone or email if you do not receive your goods within a reasonable time. We will offer a full refund and cancel the order. If products are returned to us as undeliverable, we shall refund the price of the products less £10 or the products (whichever is less) to cover our postal and administrative

All transactions and purchase price of goods are stated in GBP although there are no export restrictions on any of these products they may be subject to additional domestic taxes depending on the country of purchase. They may also be liable for additional delivery costs please contact the sales team if you are in any way unsure.